Company Name: IBM India
Website: www.ibm.com
Qualification: Any Degree
Experience: 2011 and 2012 Pass outs
Location: Hyderabad/Bangalore
Job Description:
* Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding
* Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding
technical issues for end
users.
* Remote Infrastructure support delivery
* Perform problem cause analysis
* Resolve routine customer problem
* Ability to Identify Opportunity & Implement Process Improvements
* Has technical experience and skills in the areas of problem determination, creativity and analysis.
* Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills:
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting # Browser Support - Internet Explorer # Strong computer skills required # Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN # Excellent oral and written communication skills. # Excellent customer service orientation # Neutral accent
Desired Skills:
# Ability to identify basic hardware parts and aware of basic hardware concepts # User level familiarity with at least one e-mail client - Outlook, Notes etc.. # Skilled in commercially standard software applications and major desktop operating systems. # Awareness of basic networking concepts and technologies. # Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion:
# Any Degree with Consistent academic record of a minimum of 60% in X, XII, UG and PG (if applicable). # Flunecy In Communications Skills (both spoken and written)/ soft skills
Mandatory Skills:
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting # Browser Support - Internet Explorer # Strong computer skills required # Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN # Excellent oral and written communication skills. # Excellent customer service orientation # Neutral accent
Desired Skills:
# Ability to identify basic hardware parts and aware of basic hardware concepts # User level familiarity with at least one e-mail client - Outlook, Notes etc.. # Skilled in commercially standard software applications and major desktop operating systems. # Awareness of basic networking concepts and technologies. # Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion:
# Any Degree with Consistent academic record of a minimum of 60% in X, XII, UG and PG (if applicable). # Flunecy In Communications Skills (both spoken and written)/ soft skills
How To Apply:
Apply Here
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